Google Wifi Not Working – How to Troubleshoot Your Google WiFi

You google wifi not working? Don’t worry. I have the perfect solution for you. 

While Google wif is a state-of-the-art mesh network with unique features, it may experience some connectivity issues occasionally. 

However, after thorough research, I have compiled possible troubleshooting solutions to help you get online quickly.

Table of Contents

Meaning of Various Google WiFi LED Indicators

Before discussing troubleshooting solutions, let’s first talk about various LED indicators on Google WiFi

As you may already know, WiFi devices, including the Google one, come with LED indicators to show different connection statuses. 

These indicators show problems such as no internet, unable to connect, and other errors. 

For example, one of the major lights is the blinking orange LED which shows a critical network issue. Other vital LED indicators to keep an eye on include:

LED indicatorMeaning
No lightNo power
Blinking whiteThe device is ready for setting up
Slow blinking yellowThere is a network issue
Solid yellowFactory reset underway
Solid redCritical hardware or network issue

Inspect the Cables Condition and Connection On Your Google WiFi

Since cables are the biggest culprit for network connectivity, the first logical step would be checking your cables. 

While inspecting cables, there are three main factors to consider. First, ensure you use appropriate cables for enhanced transmission and connectivity. 

As you may know, cables have improved over the years as technology evolves. 

The most current and quality cable types for connecting your Google WiFi are CAT 5, CAT 5e, and CAT 6.

Note that using the wrong type of cables can bring connection falls and other network errors.

Now that you have taken care of the cables, the next factor is to ensure you connect them properly on your device. 

For starters, you should know that Google wifi features two ethernet ports. One connects the LAN cable, and the other connects the WAN cable.

 Ensure you identify these ports and connect cables appropriately. For example, the modem cable goes into the WAN port.

 While connecting, see that you use enough force until you get a clicking sound to ascertain the connection.

After you have ensured a proper connection, now check if your cables are in good condition physically. 

Check for kinks, crooks, corrosion, wear, and tears that might hinder your connection. If you get damaged cables, consider replacing them instead of repairing them.

Checking WiFi cables

Checking WiFi cables

Power Cycle Your Google WiFi

Sometimes your Google WiFi can have bugs and errors that hinder its functionality. 

Many of these errors may result from improper updates or no updates at all. 

The best way to solve these bugs would be to conduct a power cycle on your Google WiFi. 

The power cycle method works by refreshing electronic devices and wiping bugs that can cause errors. 

Apart from clearing bugs, this method also discharges capacitors in an electronic device, thus clearing accumulated static charges. 

To perform a power cycle on your Google WiFi, follow the steps below:

  • The first step involves unplugging cables connected to your Google WiFi
  • Leave the device idle and undisturbed for a couple of minutes
  • Now press and hold the power button for a few seconds
  • Repeat the button-pressing step three to five more times, leaving a few seconds between each.
  • Now power cycle your modem using the same process
  • Then reconnect your devices and their cables and power them on
  • Finally, try to connect and check if the problem has been resolved

Check Your WAN Configurations

Most of the time, enjoying the internet using your Google WiFi doesn’t end at connecting devices, cables, and power only. 

You will require some WAN configuration for your devices to communicate with your ISP servers. 

Fortunately, Google WiFi router features a Dynamic Host Configuration Protocol (DHCP). 

This configuration is a setting that detects your ISP network requirements automatically. 

But the catch is that your ISP must also use the DHCP authentication protocols. 

However, it sometimes happens that some ISPs still use older protocols such as PPPoE and Static IPs. 

In this case, automatic authentication cannot occur, and hence you have to configure it manually on the Home App. 

Before doing so, you need to call your ISP to get your authentication details. 

For PPPoE, you will need login credentials; for Statis IP, you require your ISP’s server IP address. 

Once you have this information, follow the steps below:

  • With your device, open the Home app and click the WiFI icon
  • Once the WiFi icon has opened, click network setting and proceed to advanced settings
  • Here choose network configurations and tap to open the WAN settings
  • Choose your IPs authentication protocol, i.e., DHCP, PPPoE, or Static IP
  • Input the authentication details you got from your ISP when you called
  • Now exit the app and check if the problem has been resolved
Configuration illustration 

Configuration illustration 

Disable IPv6 on Your Device

The most recent authentication protocol is the IPv6 which is an upgrade of IPv4. 

While IPv6 is a superior upgrade to the IPv4, some internet service providers are yet to adopt it. 

These ISPs still use IPv4 to facilitate communication among devices.

 It can mean a problem if your ISP does not use the IPv6, which can be a reason for your Google WiFi not working. 

Google allows you to ON/OFF IP configurations from their app. 

Therefore, if you have problems connecting your Google wifi consider the following steps to turn off IPv6 configurations:

  • Visit the Google Home app and click the WiFi icon
  • Once it opens, click settings and proceed to advance settings
  • Locate the IPv6 settings where you can toggle the button off the adjacent button
  • Now you can exit the app and restart your router to see if the problem has been solved.
  • If you use the Google WiFi Points, you can restart it straight from the app.
  • While on the app, press and hold the Point option, then go to settings, and select restart WiFi Point.

Update Your Google Home App

While Google comes with updates frequently to ward off malware and improve functionality, you must do these updates. 

Follow the steps below to perform a comprehensive update on your app:

  • Visit the App Store on your phone
  • Search or identify the Google Home app
  • Once you find it click, click to open it
  • Here you will be presented with two options, uninstalling or updating it
  • Choose the update option and wait for some minutes for your app to update.
  • Note that you will need an internet connection to perform these updates.
  • After completing the update, restart your WIFi and check the issues.

Note that your device needs occasional updates, too, to remove malware and enhance functionalities. Luckily, Google includes automatic device updates, so you don’t have to worry so long as you have an internet connection.

Google Home App

Google Home App

Contact Your ISP (Internet Service Provider)

Sometimes the problem can be from your ISP rather than your Google WiFi. 

Check your ISP website or social media page to see if there was preplanned network maintenance in your locality. 

You may also contact them via their phone numbers and ask about a network outage in your area. 

While on the phone with their representative, ensure you describe your issue well to get a viable solution.

Factory Reset Your WiFi Devices

When discussing LED indicators, we established that a solid red light portrays serious network or hardware issues. 

When you get this light, the only troubleshooting option is a factory reset. While this technique can solve most bugs, you should always proceed cautiously.

 It should be your last option since it deletes all your configurations and reverts your device to default settings. 

However, if you are sure you need your device on its default settings, follow these steps for a factory reset:

  1. Identify the reset button at the back of your Google WiFi
  2. While the device is on, hold and press the button
  3. Do not let the button go until the LED light turns solid yellow, indicating factory reset has commenced
  4. Now its time to wait patiently until the solid yellow light turns pulsing white
  5. Once you see the white light, connect your devices and begin the configurations.
  6. If you are using Google WiFi Points, you just need to go to the Home App settings to factory reset it
Resetting a router

Resetting a router

Contact Customer Support

If all the above methods don’t work, it can be beneficial to contact Google customer support. 

Once you are on the support page, you will be presented with a form that you can fill out regarding your issues. 

On the form, you can choose your product family, WiFi. Then proceed to describe your problem and wait for their response.

Conclusion

Now you have all the possible solutions to solve your Google WiFi not working issue and get you back online. 

There is also the option for replacing your device if it’s damaged. Here the best solution is to buy a new one from a trusted dealer.