Nvidia Shield Hulu Not Working – How to Troubleshoot

About Nvidia Shield Hulu Not Working, One of the numerous advantages of Nvidia Shield is the ability to work with various streaming apps, including the famous Hulu. 

You just download the app on your media player, log into your account and enjoy streaming your favorite shows. 

However, the Hulu app can sometimes bring challenges and errors. 

Having encountered the problem, I have researched and compiled several tips to help you fix Nvidia Shield Hulu not working issue.

Table of Contents

Check the Network Connectivity

When streaming on the Hulu app, having a good network connection and speedy internet is vital for a buffer-free experience. 

For example, for steaming SD videos, the steaming app recommends 1.5Mbps, while for HD videos, you need 3Mbps and above.

 If you are streaming live events, you require 8Mbps, while 4K videos require 16Mbps.

You must check your internet connection speed using online speed tester apps to solve this.

 If it’s lower than expected, try restarting your router to see if it solves the issue.

 You may also refresh your internet by disconnecting and then reconnecting the WiFi on your Shield using the following process:

  • While on the home screen of your Nvidia Shield, locate and select the Settings
  • In the resulting menu, scroll to Neworks, then select WiFi settings
  • While here, you can turn off your WiFi and then restart your router/modem
  • Finally, reconnect your WiFi and try again to see if the problem disappears.

While on the connectivity check, you can also use the 5GHz channel since it’s faster than the 2.4GHz. 

Additionally, consider using an ethernet cable to connect your router to your Shield since a wired connection is more stable.

Network speed checker

Network speed checker

Close VPN

VPNs use different servers; hence they are prone to low internet speeds and high response times.

 Therefore, if you use a VPN app on your Shield TV, your Hulu app may not work. The simplest solution here is to go to your VPN app settings and disable the VPN. 

  • Go to the Settings menu and then select Apps, then go to All Apps
  • Scroll to the VPN app, then select it
  • At the bottom of the app, click Force Stop, and the app will stop entirely
  • You may now try reconnecting without the VPN to see if you have found a solution
  • Additionally, you may try downloading a different VPN if you must use it.

Check for Downtime

Sometimes you may experience the error P-DEV 320 when the Hulu servers are down. While this can be frustrating, the only solution here is to wait. 

However, before waiting, you should visit Hulu’s social media sites to see if they have reported routine server maintenance. 

Additionally, you can check the downtime status of your Hulu app using downtime tracking tools.

Update Your Shield TV

Outdated firmware is prone to bugs that can cause video stops, login issues, and other error codes. 

These older firmware versions can also stop accessories such as remotes from working. 

You, therefore, need to update your Shield TV firmware using the following steps:

  • Go to Settings, then click Device Preferences
  • In the resulting menu, select About
  • Then click System Upgrade to search for updates and install them manually

Consider also updating the Hulu app using the steps below:

  • While on the Shield TV Home screen, visit the Play store
  • Then locate the menu tab and select My apps
  • Scroll to select the Hulu app
  • Once on this app, click Update
Shield TV

Shield TV

Log Out and Log back into Hulu

Sometimes when you stay long without using the Hulu app on your Shield TV, it may run into errors. 

Additionally, some errors can result from a bug in the recent update. Combining these two factors may also bring problems such as AV sync issues and random freezing of the app.

 If you encounter such issues, logging out and back into your Hulu app may work magic. Follow the steps below to accomplish this logging out:

  • Visit the Hulu app and click the Account icon
  • In the resulting menu, scroll down to Log out
  • Then select log out of Hulu, and you are done

Alternatively, you can remove your Shield TV from the list of devices accessing your Hulu account. 

  • To do this, visits secure.hulu.com/account from a laptop or smartphone browser.
  • Then login into your Hulu account by entering your credentials
  • Locate and select Manage accounts
  • Then select Shield TV in the list of the device available
  • Click Remove to log out

Now you can log back in and see if you resolved the issue.

Hulu account on a phone

Hulu account on a phone

Clean Hulu App Cache

Your Hulu Cache stores your browsing activity data so that you can retrieve it easily when necessary. 

However, sometimes cache memory may run into errors and bugs, preventing the Hule app from working. 

In such a case, you must clear its memory using the following method:

  • Go to Settings and select the Apps menu
  • Now click All Apps and proceed to the Hulu app
  • Then click Clear Cache to erase all the stored memory

Uninstalling and reinstalling Hulu

Another technique to solve the Nvidia Shield Hulu not working issue is to uninstall and reinstall the Hulu app. 

This method clears bugs and returns the app to the default setting, thus clearing configurations that you might have altered unknowingly. 

Use the procedure below to uninstall the Hulu app from your Shield TV:

  • Go to settings, apps, then all apps
  • Scroll and select the Hulu app from the list
  • Now click uninstall and confirm the removal of the app from your system
  • After the uninstallation is complete, you can now visit the Play Store and install it again 

Power Cycle

After extended usage, electronic devices such as TVs, media players, and even routers overheat. 

They may also run into errors, bugs, and accumulated static charges, inhibiting their functionality.

 It is where the power cycle technique comes in to refresh your device memory and clear bugs and static charges. 

All you need to do is unplug your media player or router from the power and let it rest for about 30 seconds.

 Then plug it into the socket, power it on, and test your connection. Ensure you do not use this method frequently since it may ruin some internal components.

Resetting router

Resetting router

Factory Resetting Shield TV

Factory resetting should be the last method when all the others have failed. Remember this method returns your media player to its default settings, deleting all the saved data and configurations. However, a factory reset can be an effective method for bugs and errors and stale and corrupted files. Therefore, if you are sure to reset your Shield Tv to its factory settings, follow the steps below:

  • From the home screen, go to Settings, then select Device
  • In the resulting menu, select Storage 
  • Now go to Factory reset
  • Click Erase everything and confirm
  • Now configure your Nvidia Shield, reinstall the Hulu app, and see if it works.

Other Fixes

While these other fixes may not work for everyone, some users have reported success, hence worth trying. Some of these solutions include:

Disable WiFi Roaming

On your router, select Settings, Network & Internet settings, then click Disable WiFi Roaming.

Turn Off AI Upscaling

AI Upscaling is a feature in Shield TV that improves your video resolution. 

While this capability is remarkable, it sometimes causes a slow streaming experience.

 To turn it off, go to settings, AI Scaling, then set it to Basic.

Disable Adblockers

While adblockers are vital for preventing spammy ads, they may block the content you want to view. 

If you encounter the not connecting issues, try turning off any adblocker app you use.


From the above methods, you can choose the most appropriate to solve your situation.

 You can also combine two or three techniques to comprehensively solve Nvidia Shield Hulu’s not working issues.