Roku Freezing Up – Causes and Possible Troubleshooting Tips?

About Roku Freezing Up, The coolest thing about Roku is that it helps you turn your old TV into a smart one without breaking the bank. 

From there, you can stream your favorite TV shows, movies, sports, and news and enjoy browsing the internet. 

However, despite its numerous advantages, it can run into problems, one being freezing without an apparent reason. 

Fortunately, I have researched reasons for Roku freezing up and compiled possible solutions.

Table of Contents

What Causes Roku Freezes

Before fixing Roku freezes and abrupt restarts, let’s first highlight what causes them:

  • Issues with the remote control sending too many input signals at once, overloading the TV
  • Outdated Roku firmware
  • Slow internet connection
  • A bad source app server. For example, when using an unresponsive or slow app
  • Issues with connected devices, such as headphones
  • Roku device overheating 
  • Improper configurations
  • Faulty cables, e.g., HDMI cables
  • Bugs and errors in your Roku device

How to Fix Frozen Roku

For your convenience, I will start with the simple solutions and go to more advanced ones as the list expands.

Unplug your Roku device and let it cool.

In most cases, overheating can be the main culprit in the freezing erratic behavior of your Roku. 

While the device is engineered to cool automatically, it can sometimes overheat if placed in a limited space. 

The easiest solution is to touch your device using the back of your hand to feel if it’s hot. 

Then you can unplug all cables from your Roku and let it sit for about 20 minutes to cool naturally. 

When cooling, ensure it is away from the wall or other electronic devices that may block its air vents. 

Also, ensure you do not induce cooling using a freezer, which would destroy its internal components. 

After 20 minutes of natural cooling, switch your Roku on and test if the issue still exists.

Check out the configuration changes.

Have you made some configuration changes on your Roku recently? 

Many users have had Roku freezing up issues when they make changes, such as changing the background and the screen saver. 

You may also encounter memory failure and bugs when you install some apps. In this scenario, I recommend tracing the chance you have made recently and revert them. 

Then restart your device to see if it continues to freeze.

Check the HDMI connection.

Another culprit in the Roku freezing problem is an unstable, inappropriate, or faulty HDMI cable. 

If your Roku is external, an unstable connection or faulty HDMI cable can result in AV sync or a black screen. 

To solve this problem, insert the cable correctly and tightly at both interfaces. Also, check for bends, wears, and tears on your cable and replace it when necessary.

HDMI connection

HDMI connection

Check the Internet speed.

Roku relies on stable internet; therefore, internet speed fluctuations can bring the freezing problem. 

You can check your internet speed using various online tools and apps for phones and PCs. 

If your internet fluctuates too much, consider restarting your router to see if the problem goes away. 

To reboot your router, just unplug it from the power and let it rest for a few minutes before plugging it back. 

You can also ensure the Roku is close to the WiFi router for maximum signal reception.

Another solution on the network is to switch your router brandwidth from 2.4GHz to 5GHz. 

While the 2.4GHz channel is more stable, it is slower than the 5GHz.

 If resetting your router doesn’t work, check its connection with another device to rule out a Roku issue. Then contact your ISP to find a solution for your internet.

Internet speed check

Internet speed check

Check for interferences

Some people also report a freezing issue when there is interference from devices such as Nintendo Switch.

 These issue arises when playing Pokemon Sword and Shield game. If using this device, consider switching it off or Airplane mode to prevent interference. 

You may also update your Roku device as recommended on the support page.

 Additionally, ensure you don’t have wireless devices near your Roku to minimize wireless signal interference. 

Unplug headphones

Some users have also reported Roku freezing problems when they insert headphones or earphones into the remote jack. 

While Roku company reported to have solved this issue, some models still encounter the same. 

The solution here is to unplug the headphones, then remove the batteries from the remote.

 After that, let the remote rest for a minute before reinserting the batteries and restarting your Roku.

Unpair and pair your Roku remote

Issues may also arise when your remote sends too many input signals to your Roku device. 

The device cannot execute all these commands, and the result is freezing. 

While this problem can result from faulty batteries, it is mostly due to bugs in the remote system. 

Fortunately, it is simple to solve this problem by rebooting your remote. 

Just open the remote, remove the batteries, let it rest for a while, then put the battery and restart your Roku.

Roku remote

Roku remote

Uninstall and reinstall problematic app

Some apps like Netflix or Sling TV can also cause Roku unresponsive problems. 

It can be attributed to bugs, server issues, or lack of updates. Logging out and then into these apps can solve this problem. 

However, I would recommend removing the app entirely and then reinstalling it. Here is how to do that:

  • Go to the home screen of your Roku and place your cursor on top of the irresponsive app
  • Press the * button to access its settings
  • Scroll and select ‘Remove channel’ and wait for it to delete
  • Then restart your Roku and head to the app store to reinstall the removed channel.

Power cycles or reboot your Roku

A power cycle can solve most errors and bugs in an electronic device.

 It also clears static charges which might have accumulated, resulting in unresponsiveness to commands. 

To power cycle your Roku, unplug it from the power source and let it sit idle for about three minutes. 

Then plug it back into the socket, power it on, and test to see if the problem resolves. 

Alternatively, you can use the following method to restart your device:

  • From Roku home, go to the menu
  • Then proceed to settings, then systems
  • Select system restart and press OK to restart your Roku.

Update your Roku Firmware

Besides slowing down, outdated firmware can cause freezing, among other connectivity issues. 

Therefore, regularly update your Roku system using the steps below.

  • From the home page, go to settings and the open systems
  • Select ‘System Updates’ and click ‘Check Now’ to find them manually
  • If available, allow Roku to update
  • Wait for some minutes for the update to complete, then restart your device and check

Factory reset your Roku.

If all the above solutions don’t work, the final one is to factory reset your Roku. 

While this clears all errors, you should use it with caution, as it also deletes all settings and installed apps. 

If you are sure to factory reset, follow the procedure below:

  • Press the home button on your Roku remote and scroll to settings
  • Then select system and proceed to advanced system settings
  • In the resulting menu, select factory reset to get a prompt to enter the code
  • Now enter the code on the screen, press ok, and wait some minutes for a factory reset.
  • You can connect your Roku to your WiFi to check the status of the freezing issue

Conclusion

Now you are more knowledgeable when it comes to solving Roku freezing-up issues. 

However, there comes a time when nothing works, and the only solution is to call Roku customer care. 

Luckily, you can contact them in many ways. For starters, you can find a solution in the FAQ section on their website or raise your concern via email.

 You can also use their number or social media pages to get in touch.