About Roku TV Voices Don’t Match, Are you struggling to follow your streams due to audio syncing issues on Roku TV? Well, you’re in the right place!
Roku has a stellar reputation for streaming TV shows but is prone to facepalm problems. However, we will discuss various ways to help you fix your device’s Roku TV voice issue.
Check Your Hardware for Damages
First, you need to ascertain the problem is not on your end. It means checking the entire Roku hardware system for any damages.
Audio sync issues are very common when there is physical damage to the Roku device.
Check the Roku body for visible damage or physical deformations, including inputs and ports.
If there are any cracks, there is a high chance dust has settled inside, causing the lag.
When you notice any signs of internal damage, we recommend contacting Roku, and they’ll give you directions. You can also take the device to a nearby authorized Roku dealer.
Check The Cables and Connections
The cables are as important as the Roku device. Any slight damage leads to slower signal output, possibly causing audio and video desync issues.
If you’re using an ethernet cable, ensure it is connected properly and has no ruptures.
Check the power and HDMI cables for any noticeable wear. If the cables are worn out, consider a replacement with the exact specifications.
Remember, an incompatible cable may worsen the issue rather than solve it.
You can get ideal replacement cables from reputable online sellers like Amazon and eBay.
Turn Off Volume Mode and Audio Leveling on your Roku
Roku has already acknowledged the audio-video issue and officially provided a solution. The solution is to turn off volume mode and audio leveling.
Volume mode is a set of features that adjust the TV’s stream to fit your preferences. However, some volume modes may cause the stream to lag.
For instance, audio leveling may help stabilize volume levels on different channels. But Roku has established that this mode is ineffective and is a major cause of desync.
To turn off the Volume Mode, simply follow these steps.
- Press the star button on your Roku TV remote.
- Go to the Volume Mode setting on the menu.
- If enabled, click to turn it off.
- Your Roku device should now stream with no sync issues.
We discovered that this method has worked out for almost all Roku TV users with the audio/video desync issue.
Try a Different Streaming Service
Netflix and Amazon video on Smart TV remote
If you’re still struggling to fix the desync issue, it is time to check if the problem affects your Roku device or other streaming channels.
For instance, you need to know if it affects all your streaming channels or just Amazon, HBO, Netflix, etc.
To do this, exit the channel and open a different one. If the audio playback functions work on a different channel, you’ll know it is not a Roku problem.
Streaming channel issues are solved by restarting the Roku device and then re-installing the channel.
This method should fix your desync problem; if it doesn’t, contact customer support for that channel.
If it affects all channels (Amazon, Netflix, Hulu, etc.), follow the other methods.
Power Cycle Your Roku Device
If the streaming issue persists, we suspect it could be an issue with a temporary bug in the hardware.
The ideal way to wipe out this bug is to reboot the hardware and the software.
A Roku software reboot debugs any issue inside the streaming device. It can be done in the following steps:
- Go to the Home menu of Roku.
- Select Settings.
- Click on the System option.
- Select System Restart.
- Click on Restart to initiate the process.
- Wait until it reboots your Roku device.
In line with the soft reboot, do a power cycle to clean out any issues on the hardware components of the Roku device.
A power cycle resets all the internal components of your Roku device (capacitors, fuses, motherboard, etc.) and removes any stubborn charges causing the failure.
To power cycle your Riku device, simply follow these steps:
- Unplug the Roku device from the power socket.
- Leave it idle for a few minutes when powered off.
- Plug it back into the wall socket and turn on the device.
- Leave it powered on for about a minute.
- Start the device.
You must also power cycle the remote to ensure all boxes are checked. Power cycling the remote follows the same process as the Roku device.
Roku TV Remote
- Remove the remote batteries and leave them idle for a few minutes.
- While still off, press every button for 10 seconds to deplete all its charges.
- Put the batteries back and turn on the remote.
- You can replace the batteries if they are worn out.
- Leave the remote on for about a minute before using it.
Clear the Cache
Cache data is a set of temporary files used to store data on your previously watched channels and other saved settings.
It sometimes builds up and causes lags in your TV without noticing.
Clearing the cache improves the processing strength of your Roku device and frees up more space.
To clear accumulated cache, just follow these steps:
- Navigate to the Home tab of the main menu.
- Press the following buttons on your remote respectively:
- Press the Home button 5 times.
- Press the Up button once.
- Press the Rewind button two times.
- Press the Fast Forward button twice.
A few seconds after you’ve performed these steps, your Roku TV will restart automatically.
Check for Software Update
Software Update concept
Whenever Roku rolls out an update, you should install it as soon as possible because it fixes all small bugs within the software. Regularly updating your software on Roku TV will make it perform faster and clear minor issues such as the audio/video desync.
To check if your Roku Tv is up to date:
- Go to the Home page of your TV.
- Navigate to Settings, then System.
- A drop-down will show you need to go to System Update.
- Click the System Update.,
- You should be able to know if your Roku TV is up to date or not.
- If not, click on update, and it will start automatically.
If all methods are in vain, you can perform a factory reset on your Roku device.
A factory reset wipes out all data and, in the process, fixes bugs caused by file errors or any other temporary challenge.
Though a factory reset fixes temporary bugs, it also wipes out all saved information, such as accounts and passwords.
It means after the process, your device will be like it was when new.
To avoid losing valuable data, always back up your information before performing a factory reset on Roku.
We recommend backing up in the cloud for efficient and fast recovery.
To factory reset your Roku device, follow the following steps:
- Go to the Home menu of the Roku.
- Click on Settings.
- Select the System option.
- Go to Advanced System Settings
- Select Factory reset.
- Enter the code prompted, and the process will start.
Reach Out to Customer Support
A female customer support agent smiling
Finally, you can contact Roku’s customer support team if the problem persists and the above options don’t work.
You may be asked to bring the device to the authorized Roku dealers or advised to replace the device.
Remember to mention all the steps you took to troubleshoot the device, as it will make it easier for them to assist you.
Roku has an enviable list of devices consumers seek, including streaming devices.
While they’re released every season, it is not uncommon to find a few complaints and issues with each model.
Luckily, the company listens and strives to bring out updates as soon as they fix these bugs.
Combine this with our DIY troubleshooting methods, and you can be assured of a great streaming experience.
Even with audio/video desync issues, we hope this article has provided the best solutions.